Frequently asked questions

The various error messages
Error message: "Manufacturer access disabled": Contact the manufacturer directly to reactivate access Error message: "Account disabled&qu...
Tue, 3 Dec, 2019 at 3:45 PM
I do not receive the new password on my mailbox
In general, the email address associated with the Tradeplace account is different from the one used by the customer. Only our Support Team can modify it...
Tue, 3 Dec, 2019 at 3:48 PM
I do not have access to a brand portal
If you do not have access to a brand portal, this may be for the following reasons: You have not yet requested access to the brand Your access has bee...
Tue, 3 Dec, 2019 at 3:52 PM
I would like to change my delivery address
The delivery address is registered with each manufacturer. To change the address, you need to contact the manufacturer(s) directly.
Tue, 3 Dec, 2019 at 3:54 PM
I would like to know when my order will be delivered
The logistics of orders is made directly by the brands. We invite you to contact the manufacturer of the order directly.
Tue, 3 Dec, 2019 at 4:38 PM
I would like to modify / cancel an order
The logistics of orders is made directly by the brands. We invite you to contact the manufacturer of the order directly.
Tue, 3 Dec, 2019 at 4:39 PM